Member since November 2024
Megan Petrini brings over 18 years of expertise in customer service within the e-commerce industry, blending her skills in instructional design, content creation, onboarding, and public speaking. Her dedication to enhancing customer experiences and empowering teams has been instrumental in delivering top-tier customer service training on behalf of her organization to industry giants such as Universal Studios, JackLinks, Uppababy, and Wodify.
Her ability to communicate complex concepts with clarity and passion has garnered acclaim from diverse audiences. Megan's influence extends beyond the realm of customer service training. She has also captivated audiences as a keynote speaker on a variety of topics, from the complexity of workplace dynamics and the importance of clear change management to topics as personal and critical as endometriosis awareness. Her ability to navigate varied subject matters reflects her versatility and commitment to fostering understanding and empowerment.
In 2023, Megan achieved certification as a facilitator for the Trust at Work program, marking a significant milestone in her mission to reshape workplace dynamics.
In 2024, Megan earned her APTD from ATD, and followed it up with her CPTD the following June.
With Megan Petrini at the helm, organizations embark on a journey towards fostering cultures of trust, resilience, and excellence, laying the groundwork for sustainable success in today's dynamic business landscape.
I am deeply passionate about guiding organizations in defining their standards of trust, illuminating the notion that trust is not merely a "gut feeling" but a competency that can be built and maintained. I firmly believe in the transformative power of trust frameworks to fortify relationships and facilitate growth within workplaces, even in the face of challenges.
I can share my funniest and worst mistake- Once, when speaking in front of a group of wranglers (yes, for real) for the Bureau of Land Management, I was sharing about how to give an effective apology to customers. I said "just once will do it, no need to beat a dead horse". In front of 50 people who were very passionate about horses, and their safety. Thankfully they forgave me and I was able to learn the lesson pretty early on to curate your communication based on the audience.
I was once asked to be a keynote speaker for an all hands the same day, a week into returning from maternity leave (a previous employer). As the new hire trainer for most of the organization, I had already spoken in front of most of the company at one time or another, so I jumped in and said yes, and just got up and shared a story from my time in the call center in the organization. It was short and successful, and that's what inspired me to start doing this on my own.
I can share my funniest and worst mistake- Once, when speaking in front of a group of wranglers (yes, for real) for the Bureau of Land Management, I was sharing about how to give an effective apology to customers. I said "just once will do it, no need to beat a dead horse". In front of 50 people who were very passionate about horses, and their safety. Thankfully they forgave me and I was able to learn the lesson pretty early on to curate your communication based on the audience.
I was once asked to be a keynote speaker for an all hands the same day, a week into returning from maternity leave (a previous employer). As the new hire trainer for most of the organization, I had already spoken in front of most of the company at one time or another, so I jumped in and said yes, and just got up and shared a story from my time in the call center in the organization. It was short and successful, and that's what inspired me to start doing this on my own.